Kindle Fire 1 euro instead of 64,99 euro. Wow. It commands thinking maybe 4 or 5 to the family. Then after some time you get an unexpected notice from Amazon that tells you that due to a technical problem the price was wrong and the order is canceled . If that had happened in the physical world no he would ever rincorrerti out of the shop and would even have the nerve to call you or knock on your door. Then we must also consider the prank to find that some clients seem to be able to receive the ordered products . Paying 1 euro per piece.
The National Consumers Union supports the action of the Amazon could be seen as a unfair business practice . “The agreements must be respected and can not be consumers to pay for a technical problem caused by a giant like Amazon,” said Massimiliano Dona, Secretary General of the association. That’s why it was filed a report to the Authority Antitrust, after a vain attempt to find an amicable solution with Amazon.
“Not only that, we also denounced what seems an unfair commercial practice at Netcomm the Italian Consortium of Electronic Commerce, which also belongs to Amazon,” said the association. “One wonders what would happen if an episode like this had happened in another European country. For this reason the UNC has also enabled a mediation on the European Platform for alternative online dispute resolution, created precisely to help consumers dissatisfied with a purchase. ” Finally the legal UNC have undertaken a pilot initiative before the district judge.
For more those wishing to assert their rights can send a written complaint to Amazon (here the form) or contact the association.
“We hope that the authorities will rapidly rule also to avoid creating a precedent for any company to be entitled to a ‘technical failure’ of its negligence, downloading them on the shoulders of consumers,” said Dona.
Tom’s Hardware has requested an opinion on the matter at the Studio Legale Fioriglio-Croari. The premise is that compared to the similar story of 2014 that involved Feltrinelli (for Kobo Aura HD to zero Euros), this time you can not blame the consumer for not having used reasonable diligence. In short, one thing is a given product, an account is a product strongly assume that for most is linked to an eco-system of paid services.
“ Could sustain that in this specific case there was not an error but a commercial strategy to encourage the purchase of the tablet at a nominal price (moreover, it was shown also the percentage of discount) and subsequently, to profiting from the sale of apps and services, “says the lawyer Giuseppe Croari.
“In addition, the despatch to different customers is inconsistent with respect to the official position. In short, Amazon would have rather had to block all orders (materially would have had time to do so) rather than discriminating between consumers. “
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