Kindle Fire to 1 euro by accident. Amazon sued – The Test | The monthly rights, consumption and choices (Registration)

An offer before missed, then invisible. It is the one launched “involuntarily” from Amazon on the popular ebook reader, the Kindle Fire , proposed a t the symbolic amount of 1 euro , shortly after canceled offer . “The agreements must be respected and can not be consumers to pay for a technical problem caused by a giant like Amazon,” he says Massimiliano Dona, Secretary General National Consumer Union, announcing the reporting Antitrust filed.

the incredible price was a mistake

the association explains that the May 17 , the beginning date of the offer, and in the days to follow, the door of consumers made available on e-commerce was “literally besieged by hundreds of complaints from consumers that They took advantage of the offer on the Amazon site (the site also reported the initial price of 64,99 EUR product) “. In the first instance users have received “confirmation” from the company, but at a later time, the seller has informed the ‘ cancel the order because of a “technical problem” that would generate by mistake a price different from the actual one.

“Reverse? Too late “

” In legal terms, explains the donation advocate the order confirmation is sufficient to consider the contract valid, but at this adding a “moral” issue: can not be consumers to pay for a mistake of the company , even if you experience that it was a technical problem. Not to mention that as a company like Amazon, that the availability to the consumer has his strength, we would have expected more, especially a few months after the sentencing that the Antitrust Authority has sanctioned Amazon to misleading information on its website and -commerce “. Gives concludes: “We hope that the authorities will rapidly rule for avoid creating a precedent so that any company can allocate to a” technical failure “his negligence, downloading them on the shoulders of consumers” . The Unc invites all consumers who had stumbled in the same situation with Amazon, the contact the experts of the association through Door E-commerce.